Orders require a 50% deposit prior to starting with the balance due before shipping. All major credit cards and checks by mail or fax are accepted.
MAIL ORDERS WITH DEPOSITS TO:
Robert James Collection
150 Reed Court
Chula Vista CA 91911
To expedite orders, we accept photocopied checks for deposits and final payments via email or fax prior to receipt of your hard copy check. Please provide a clean, complete copy of the check.
EMAIL ORDERS WITH DEPOSITS TO:
FAX ORDERS WITH DEPOSIT TO:
PAYMENT BY CREDIT CARD:
Download credit card authorization form
We make every effort to keep our lead times as short as possible. Due to fluctuations in sales, we can only accurately quote a lead time at the time of the order. We have an operating system in place that allows us to closely monitor our production and capacity. The Estimated Completion Day (ECD) as noted on your sales order acknowledgement is the scheduled date for the completion of your order. If for some unforeseen reason, we are not able to meet that delivery time, we will call you in advance of that date and communicate a new ECD. We make every effort possible to complete our orders on time.
Please note that once an order is completed, we will hold it for two weeks beyond the date on the "Notice Of Completion." Beyond the two week time frame, storage fees may apply. Storage fees are based on 3% of the order or $50.00 per piece per week, whichever is higher.
We have secured very reasonable blanket wrap freight rates with our preferred carrier, and we pass these rates directly on to you. There are a few conditions:
- Rates are based on the designer net order invoice amount.
- Rates are for blanket wrapped dock to dock delivery. FOB San Diego. For curbside and white glove delivery, please call Customer Service.
- Deliveries that require additional labor related service are charged separately and may not be subject to customer notification. Rates do not include island delivery or ferry service.
- For international locations not listed, please call us for a quote.
If you would prefer to use your own carrier, orders may be "Will Called" from our Chula Vista Location.
Robert James Collection will be responsible for filing a freight claim if damage occurs in transit, providing the following criteria have been met:
- Freight was Pre-Paid and shipped via our preferred carrier
- Any/all packing material was removed and the item (s) were inspected for damage in front of the driver prior to signing the Bill Of Lading. If there are any visible signs of damage, sign the Bill Of Lading "Damaged".
- If the driver is unable to wait for inspection, do not sign the Bill of Lading. Any items that appear to be damaged beyond repair, refuse delivery of the item(s).
- Freight damage must be reported to Robert James Collection within 5 days of receipt of delivery, and a copy of the Bill Of Lading received within 10 days.
- Photos may be required for our freight claim.
If freight damage occurs on orders shipped other than Pre-paid with our preferred carrier or with a Bill Of Lading signed 'Received in good condition," the customer is responsible for filing a freight claim with the carrier and all cost for repairs.
An acknowledgement of your order will be emailed to you withing approximately 48 hours of the receipt of your deposit and order information. Please review it carefully as this is the document we will use to produce your order. The order acknowledgement supersedes any prior correspondence.
ORDER CHANGES & CANCELLATIONS
Robert James Collection manufactures "to order." We make each piece with its own unique finish for each individual customer. We cannot change or cancel orders once production has began. Production begins approximately one week after we have received your order. If you need to change or cancel an order, please call customer service and check the status ASAP. Our friendly staff will make every effort to accommodate your request.
RETURNS & REFUNDS
RJC manufactures each piece "to order." We are not able to accept returns of merchandise.
Robert James Collection offers a one-year limited warranty. The warranty covers defects and/or failures in material and workmanship for a period of one year from the date of shipment. Damage incurred in freight, mishandling, neglect, improper cleaning or care, UV damage, exposure to extreme weather conditions such as very dry or very humid conditions, is not covered. Robert James Collection reserves the right to repair or replace items that are covered by the warranty.
Beyond the warranty period, our friendly staff will assist in every way possible to resolve any product(s) issues.
If a defect is discovered, please notify Robert James Collection customer service staff immediately. We will put into place an action plan to remedy the problem to your satisfaction. Possible action plans are:
- Repair locally
- Return the item for repair
- Replace the item
Please note that all returns must be pre-authorized via a RMA number. Returns without a RMA number cannot be received.
Robert James Collection pieces are hand-finished with a topcoat to protect the finish. As with all furniture, spills and moisture should be cleaned up quickly. Clean with a soft damp cloth. If further cleaning is needed, use a non-abrasive soap or a non-solvent based cleaner like "Simple Green" available at most supermarkets and hardware stores. Do not use water soaked rags to clean. Excessive exposure to water will damage the surface. We do not recommend wax-based spray polishes.
Our platform beds are constructed with a solid platform to support the mattress. For ease of moving through narrow spaces, the platforms completely break down. For easy assembly, the two side rails and foot rail attach via special hardware that does not require any tools. The platform is then screwed down to the rails with screws provided, and the holes are pre-drilled.
Our four-poster beds are shipped as a complete headboard and a complete footboard, with two lower side rails and two upper top rails to attach to the headboard and footboard. Metal slats are provided that sit between the lower side rails to support a mattress and box spring. If desired, you can remove these slats and use a standard bed frame that will sit inside. This allows for the use of standard bedding that will go inside and expose the finished side rails.
Our headboards come with a metal wall mounting system that allows a secure attachment to a wall. As wall materials differ, we do not supply the anchors for the mounting plates to the wall. We recommend that a professional install these to insure correct attachment to the wall.
Our mirrors come with hangers so the mirror can be hung vertically or horizontally. Wall anchors are not provided. Mirror frames should be installed professionally.
All of our drawers feature full extension, undermount slides with a soft close feature that automatically closes the drawer.
Our wood tops are either veneer over engineered core like MDF or solid wood. Solid wood tops are indicated on the product information pages. Tops on dining tables may or may not be attached for shipping, depending on the piece. Please call customer service for details.
All wood tops are finished with a satin lacquer to protect the finish against minor spills and daily use. However, like all wood products, care should be taken in the treatment and use. Please see our product care section for more information.